A Children's Boutique
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About Us
Offering classic clothing, thoughtful gifts, and curated linens from quality makers. Each piece is selected for softness, durability, and timeless style—meant to be loved, worn, and handed down.
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Shipping & Returns
The Poppy Shop Return Policy
We hope you love your purchase, but if something doesn’t work out, eligible online orders may be returned within 15 days.
Return window
Returns must be initiated within 15 days of the delivery date. Items returned after 15 days will not be accepted. All items purchased at pop-up shops are final sale and are not eligible for return or exchange.
Eligibility
Items must be unworn, unwashed, unaltered, and with original tags and packaging. Items with stains, odors, pet hair, or signs of wear will not be accepted. Final sale items, discounted items, accessories (such as hair accessories and socks/stockings), gift cards, and custom/monogrammed items are not eligible for return.
Return shipping
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. You may use any trackable shipping method; we are not responsible for lost or damaged return packages.
Refunds
Approved returns will be refunded to the original form of payment once the item is received and inspected.Please allow a few business days for the refund to appear on your account, depending on your bank/card issuer.
Damaged or incorrect items
If you receive a damaged or incorrect item, contact us within 3 days of delivery with photos and your order number. In these cases, we will review and may provide a prepaid return label or replacement.
How to start a return
Email us at Sarah@shoppoppyboutique.com with your order number and the item(s) you would like to return. We will confirm eligibility and provide return instructions.